FAQ: Two Factor Authentication for Payer Accounts

What is Two Factor Authentication?

Two factor authentication (2FA or 2SA) provides an extra layer of security when authenticating your login to Wise-Pay.

Note:

2FA is optional for most Payers, but if 2FA has been enforced for an account you are associated with, 2FA will also be required when you log in to Wise-Pay.
If you have not yet enrolled in an authentication app, a 2FA code will be emailed to your registered email address at login. You will then be provided with the option to setup an authentication app.

  • The first layer of security consists of account details that you must remember:
    • Your Username and Password
  • The second layer consists of something that the user has (i.e. a physical object):
    • Where an authenticator app is configured, this would be a mobile device or access to the desktop app; or
    • Access to the registered email when an authenticator app has not been setup. 

How do I setup 2FA during login?

  1. Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to the Wise-Pay login screen
  3. Enter your email address and password > click Login
  4. If 2FA is required for an account you are associated with, you will be emailed a 2FA code to your login email address

    If 2FA is not required for an account you are associated with, follow the steps from the FAQs below.

  5. Enter the emailed 2FA code into the Wise-Pay Login screen
  6. Click Setup 2FA
  7. Click Authenticator App > click Setup Device
  8. In your authenticator app, add a new account.

    For Google Authenticator, click the plus icon; for Authy, click Add Account.

  9. Scan the QR Code displayed in Wise-Pay into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  10. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Pay
  11. Click Confirm

Next time you log into Wise-Pay, you will then need to log in with 2FA using the app. you just set up.

FAQs

Why is 2FA required for Australian based accounts? 

In line with the Australian Software Business Association, the requirement for 2FA has been extended by our integration partners as a mandatory requirement for third party systems that provide access to sensitive company data. Read more here.

As a Payer, if any Wise-Pay account you are associated with requires 2FA, then all their users and Payers are required to login with 2FA.

I am logged in, how do I setup 2FA?

If you didn't set up an authenticator app during login, you are able to set this up via your user settings.

  1. Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to Settings > My Details
  3. Click Enable 2FA, if it's not enabled already
  4. Click Add 2FA Enrolment
  5. In your authenticator app, add a new account

    For Google Authenticator, click the plus icon; for Authy, click Add Account

  6. Scan the QR Code displayed in Wise-Sync into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  7. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
  8. Click Enrol

Next time you log into Wise-Pay, you will then need to log in with 2FA using the app. you just set up

I didn't receive an email with my 2FA Code.
If the email address configured for your Payer account is not the email address you use, you will need your Account Administrator to update it for you. They can follow the below steps:
  1. Login to Wise-Pay 
  2. Go to Payer Admin > Select your Payer Name from the list
  3. Update the Email address to your correct email address
  4. Click Save

You will then need to try logging in again.

Alternatively, the email may be sitting in your junk/spam folder, or it might have been blocked by your company. 

What if I don’t have a mobile device?

For greater security, it’s preferable to have the authenticator app on a different device to the one you use to log in to Xero. But if that’s not possible, you can install an app such as Twilio Authy on your laptop or desktop computer. If you don’t always have your mobile device handy, Twilio Authy also has a desktop app compatible with both Windows and Mac.

How do I setup 2FA on my new device? 

Before setting up 2FA on your new device, it is preferred that you first remove the 2FA enrolment from your old device.

Still have old device:

  1. Login to Wise-Pay
  2. Go to Settings > My Details
  3. Click Remove 2FA Enrolment
  4. Next time you log in you are able to set 2FA up on your new device using the authenticator app of your choice.

Don’t have old device:

During login, you are able to have a 2FA code emailed to your registered email.

You can:

  1. Enter your username and password
  2. Click Login
  3. Click Verify code via email
  4. This will generate a one-time code to your registered email address.
  5. Once you enter in the emailed code, you are then able to set 2FA up on your new device using the authenticator app of your choice.

If you are having troubles, you can contact the Merchant's Account Administrator or our Support Team

I don’t want 2FA anymore, how do I remove it? 

If 2FA is set to Optional for an account you are associated with and you have 2FA enabled, you are able to remove the need to login with 2FA.

This can be completed by yourself or your Account Administrator, only if 2FA Mode for all accounts you are associated with are set to Optional.

  1. Login to Wise-Pay
  2. Go to Settings > My Details
  3. Click Remove 2FA Enrolment
  4. Click Disable 2FA

Next time you log in, you will not be required to enter a 2FA code

2FA is not required for any accounts I am associated with, but I want to set it up

If 2FA is not required for any accounts you are associated with, you are still able to set it up for your login if you want the extra security 2FA provides.

  1. Install an authenticator app. On your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
  2. Go to Settings > My Details
  3. Click Enable 2FA
  4. Click Add 2FA Enrolment
  5. In your authenticator app, add a new account.

    For Google Authenticator, click the plus icon; for Authy, click Add Account.

  6. Scan the QR Code displayed in Wise-Pay into your authenticator app.

    Alternatively, manually enter the key provided into the app.

  7. Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Pay
  8. Click Enrol

Next time you log into Wise-Pay, you will then need to log in with 2FA using the app. you just set up.

I need help with 2FA 
If you are having troubles with 2FA, you can contact our Support Team

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