Applies to: Xero and QuickBooks Online
Late Rejection (Settled) (Authority Revoked by Payer)
Late Rejection (Settled) (Invalid Bank Account Number)
How can this happen?
This is as a result of a payment being denied by the client's bank, after the funds have cleared (and after the payment is already applied in QBO/Xero)
- Delete the payment in Xero/QBO.
- Click Download latest Accounting data icon from the Outstanding Payment widget in Wise-Pay
- Reprocess the payment from Actions > Schedule a Bank Debit after resolving the issue that led to the Late Rejection.
- Submit a ticket to firstname.lastname@example.org so we can clear the payment from Past Payments in Wise-Pay.