Late Rejection - GPI and Ezidebit

R08 Payment Stopped or Stop Payment on Item

Ezidebit (AU/NZD):

How can this happen?

This is a result of a payment being denied by the client's bank after the funds have cleared (and after the payment is already applied in QBO/Xero)

Solution

1. Delete the payment in Xero/QBO.
2. Click Download latest Accounting data icon from the Outstanding Payment widget in Wise-Pay
   

   

   
   
3. Reprocess the payment from Outstanding Payments widget > search for the invoice > click on Actions > Pay Invoice